2016 Gartner Magic Quadrant Reports for Contact Center
Infrastructure AND Contact Center as a Service
Contact center infrastructure vendors continue to integrate their multichannel capabilities in order to develop “omnichannel” solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premise contact center solution or considering cloud as an alternative, check out these Gartner reports for strengths and cautions to consider when evaluating contact center vendors.