4 Key Ingredients to Transform Your Contact Center into an Omnichannel Engagement Center
Hear about the TELUS success story! Watch their live webinar.
Your customers expect to receive consistent customer experiences as they transition between multiple channels. Although most organizations today support multiple channels such as voice, email, and chat, they cannot share context across these channels. Transforming your contact center to orchestrate end-to-end customer journeys, as against managing individual interactions, is critical to your ability to delight your customers.
Register now to hear how TELUS, Canada’s fastest-growing national telecommunications company, transformed their contact center into an omnichannel engagement center.