How do your operational KPIs measure excellence?

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December 5, 2016

Aim for Operational Excellence Day after Day

Training and development keep operations working smoothly. And at Genesys, you’ll find several ways to keep your staff improving and maximizing the value from your Genesys technology investment.

Genesys University – On-site, virtual classroom, e-learning with ebook reference materials can provide in depth knowledge for your staff.

Knowledge Base – This rich resource of background info and technical references helps your troubleshooting team address your specific needs quickly and efficiently.

Tech Tutorials from the Customer Care group – Live webinars are held throughout each year and the replays are always available through My Support to meet your busy schedule.  You also get to vote for the products and topics of most interest to your staff.