When tech-savvy customers transition between channels, for instance from chat to voice, they expect a seamless experience.

Share
Tweet about this on TwitterShare on LinkedInShare on FacebookGoogle+
July 15, 2016

Analyst Tip Sheet: 5 Tips for Mastering Digital Customer Service

In today’s digital first economy, customer journeys are more likely to begin with a web chat, text, email or a social media platform than a phone call. And, when tech-savvy customers transition between channels, for instance from chat to voice, they expect a seamless experience.

Since you are a Genesys customer, we want to share with you the insights of Sheila McGee Smith, a leading contact center industry analyst. Her expertise will help you learn:

  • How to get started with delivering seamless customer experiences
  • Five quick tips for mastering digital customer service
  • How delivering omnichannel customer experiences can have a positive impact on both, your top and bottom line

Download this tip sheet now!