Analyst Tip Sheet: 5 Tips for Mastering Digital Customer Service
In today’s digital first economy, customer journeys are more likely to begin with a web chat, text, email or a social media platform than a phone call. And, when tech-savvy customers transition between channels, for instance from chat to voice, they expect a seamless experience.
Since you are a Genesys customer, we want to share with you the insights of Sheila McGee Smith, a leading contact center industry analyst. Her expertise will help you learn:
- How to get started with delivering seamless customer experiences
- Five quick tips for mastering digital customer service
- How delivering omnichannel customer experiences can have a positive impact on both, your top and bottom line