Take your customer experience to the next level with clear and consistent video support using Vidyo's best-in-breed software.

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April 13, 2016

AppFoundry App of the Month: Vidyo

Every month, we will be featuring an app from the Genesys AppFoundry online marketplace.

For March, we highlight the Vidyo Adapter for Genesys. The Vidyo Adapter for Genesys enables high quality customer – agent video interaction right from your Genesys environment. Take your customer experience to the next level with clear and consistent video support using Vidyo’s best-in-breed software.

Features and Benefits

Resolve Customer Issues Faster

When customers can talk face to face with agents issues get resolved much faster and more efficiently. There’s no substitute for meeting face to face and seeing visual cues.

HD Video over Any Network

With Vidyo’s connector for Genesys customers and agents are able to interact using high quality video conferencing on any device across their regular internet connection. No special networks or custom built hardware required.

Vidyo

Dynamic Screen Sharing

Share any application or desktop into the conference, and switch between multiple streams of shared content. Any user can share content and can select which content share they would like to view at any time.

Use Any Device

Customers can access Vidyo from their desktop, web, or mobile device.

Custom Layouts

Multiple user-selectable layouts for continuous presence, active speaker, and shared content. Arrange the video in the way you want to view it. Move shared content over to its own window and even onto a second display.

Dynamic Screen Sharing

Share any application or desktop into the conference, and switch between multiple streams of shared content. Any user can share content and can select which content share they would like to view at any time.

Video Anywhere

Use video conferencing in Windows, OS X, and Linux as well as select virtual desktop environments. This allows you to bring video to anyone, anywhere, at any time.

Learn more about the AppFoundry App of the Month!