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March 28, 2018

AppFoundry Apps of the Month: Ideal Systems and eMite

Genesys introduced the new, unified AppFoundry enterprise marketplace at Enterprise Connect 2018 in Orlando, Florida! AppFoundry makes it simpler for businesses to quickly gain value from the industry’s highest caliber of cloud and on-premises customer experience solutions available in one comprehensive marketplace. Read more in the press release and check out the blog post here.

Whether you need a solution for PureEngage like Mobile Office by Ideal Systems or eMite’s real-time analytics for PureCloud, we offer a unified experience that will address all of your business needs across the Genesys Customer Experience Platform. Please visit their solution pages on AppFoundry to learn the features and benefits, view demos and find more resources about these powerful integrations.

Everybody joins the conversation with Mobile Office for Genesys by Ideal Systems

Engage your employees for customer intimacy

Mobile Office for Genesys provides you the ability to extend the customer journey and communication to virtually anyone in your company or organization by mobilizing the same tools agents use in your contact center onto the mobile devices in your company. Branch managers, field technicians, home workers, store managers, anyone can now handle customer interactions without losing the ability to manage and monitor the interaction.

Visit the website for more information on how to engage your employees and visit the AppFoundry marketplace to learn more about Mobile Office for Genesys!

Get Truly Advanced Analytics with eMite

Up and Running in Less Than 24 Hours!

If you need to present advanced KPI’s across the organization in real-time, eMite is the solution for you. Used by over 40 PureCloud customers globally, their advanced OOTB Analytical Contact Center Dashboard solution allows users to create and share dashboards and wallboards throughout the organization. eMite helps not only to improve the customer experiences, but also to increase agent productivity and retention.

Visit eMite on the new marketplace to get started today!