Looking forward to a successfully year in helping you achieve your 2018 contact center resolutions!

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January 25, 2018

AppFoundry Apps of the Month: InGenius and LumenVox

Happy New Year! AppFoundry has already kicked off the new year with new listings on the Genesys enterprise marketplace. We’re proud to welcome InGenius Connector Enterpise and LumenVox, provider of core speech technology and tools. Please visit their solution pages on the AppFoundry to learn the features and benefits, view demos and find more resources about these powerful integrations. Looking forward to a successfully year in helping you achieve your 2018 contact center resolutions!


Connect your Genesys phone system into ServiceNow with InGenius

 Easily Adapts to Unique Service Desk and Contact Center Needs

World-class organizations choose InGenius Connector Enterprise for advanced computer telephony integration. InGenius connects ServiceNow with your Genesys phone system, providing features like screen pop and call logging, that result in a smooth customer experience. Only InGenius quickly and easily meets your unique service desk and contact center needs with next generation computer telephony integration (CTI).

The InGenius team has a commitment to continuous innovation with ServiceNow. The latest product features include integration with Genesys phone systems, and certified compatibility with ServiceNow IT Service Management and Customer Service Management.

Learn more on the AppFoundry marketplace and request a demo today!


LumenVox Delivers Excellence in Speech Recognition Technology

Achieve Strong Return on Investment and Total Cost of Ownership

LumenVox’s suite of products combines with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations, and services that address their unique customer needs.

“LumenVox is expanding our support for the Genesys Voice Portal, which is a critical customer experience platform for global companies and organizations.” said Ed Miller, CEO, LumenVox.

The Automated Speech Recognizer (ASR) is a software solution that converts spoken audio into text, providing users with a more efficient means of input. Less time spent in data input frees up resources that can be used more effectively.

Visit the application listing and learn more about how LumenVox simply integrates with your Genesys CX Platform.