AppFoundry Apps of the Month: KickAAS — Automated Agent Scripting and Customer Engagement Platform (CEP)
KickAAS — Automated Agent Scripting
Automated Agent Scripting that really kicks!
KickAAS is an intuitive automated agent scripting and knowledge assistance solution designed to simplify customer service operations and improve customer experience by providing a consistent and personalised service. KickAAS web-based interface provides a high-quality feature rich solution targeted to meet the specific needs of today’s contact centres, improving customer service operations and training processes.
Customer Engagement Platform (CEP)
Unifies customer and agent performance
Does your company need help in creating a single Collection Service application that is capable of connecting to virtually an unlimited number of sources across multiple manufacturers? The ethosIQ Customer Engagement Platform™ (CEP) provides a comprehensive, accurate, and accessible data resource for gathering data. This data may be feed into your existing reporting solution. Typically, as a Genesys Value Added Reseller (VAR) we would fed this data into InfoMart for reporting, analysis, and system integration. Also, under the Genesys VAR program CEP is the foundation required in understanding the historical usage of License Resource Manager for your Genesys solution.