AppFoundry Apps of the Month: LocationSmart Caller Location APIs & WorkFlex Manager and Agent Suites
LocationSmart Caller Location APIs
LocationSmart is a cloud-based location and messaging service that brings device location awareness to enterprise and consumer applications. Our platform equips call centers with automated caller location to help enhance operational efficiencies, reduce expenses and enable best-in-class customer experiences.
WorkFlex Manager and Agent Suites
WorkFlex Intelligent Intraday Automation technology integrates with WFM and ACD systems to deliver optimized intraday performance, agent scheduling flexibility, and reduced administrative overhead. WorkFlex includes the Manager Suite administrative dashboard for system configuration, and intraday management, and the Agent Suite for agent schedule-change capability. WorkFlex is a SaaS technology. Deployments span multiple industry sectors including financial services, communications, healthcare, automotive, cable/sat and government.