AppFoundry Apps of the Month: nGAGEMENT by nGUVU and SurveyDynamix by Contact Dynamix
The year is already flying by and hope you are crushing your contact center resolutions! AppFoundry has kicked things into full gear and we are excited to show you what we have in store for you – Here’s 3 Reasons to Keep AppFoundry on Your Radar in 2018.
Check out the Apps of the Month in February – nGAGEMENT and Survey Dynamix. Please visit their solution pages on the AppFoundry to learn the features and benefits, view demos and find more resources about these powerful integrations.
Get Actionable Insights in Real-Time with Survey Dynamix
Customer Surveys Made Easy
Design fully customizable surveys with flexible question types, response requirements and configurable rules and actions. The real-time dashboard shows you all the information you need to keep track of your survey responses from moment to moment. You can even compare results by agent, contact medium, or any metadata you choose to track. Log in any time, from anywhere in the world. Survey Dynamix uses modern responsive design and looks just as good on your phone as on your desktop.
Bring Today’s Reality to Your Contact Center with nGUVU’s nGAGEMENT
Happy Agents for Happy Customers
You can benefit from the power of your existing Genesys data to drive Machine Learning-based predictive analytics, allowing them to predict and prevent attrition and absenteeism, while increasing peak productivity and workforce performance. With dozens of useful features, this Employee Engagement solution is available across all three CX platforms. Increase the level of engagement and optimize your team performance by using social media concepts and proven performance drivers to build intrinsic motivation and influence agent behavior.