AppFoundry Apps of the Month: PCI Pal – Agent Assist and V-Person Contact Center™
PCI Pal – Agent Assist
PCI Compliance without the Compromise
Contact Centres taking payments via the phone face operational and technical challenges when handling sensitive card holder data. PCI Pal’s Agent Assist solution allows contact centres to take card payments securely, using DTMF capture technology while the agent and customer are in conversation.
V-Person Contact Center™
Omnichannel Smart Help
Create personalized conversations for your customers and agents with intelligent virtual assistants. These solutions are backed by V-Portal™, a powerful knowledge management, workflow management and business intelligence reporting platform, which has been identified as a competitive differentiator in the industry. The V-Person Smart Help platform engages users in natural language across channels (web, mobile, social, SMS, contact center, IVR, kiosk), provides an instant, single answer for consistent, accurate support and integrates with other support options, such as live chat, for a seamless experience. Services to deliver and manage V-Person are available from Creative Virtual or one of its partners upon request.