Check out the featured AppFoundry Apps of the Month!

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July 19, 2017

AppFoundry Apps of the Month: PCI Pal – Agent Assist and V-Person Contact Center™

PCI Pal – Agent Assist

PCI Compliance without the Compromise

Contact Centres taking payments via the phone face operational and technical challenges when handling sensitive card holder data. PCI Pal’s Agent Assist solution allows contact centres to take card payments securely, using DTMF capture technology while the agent and customer are in conversation.

Why is PCI compliance so important? Find out in PCI Pal’s post on the AppFoundry blog!

Learn more about PCI Pal’s app!


V-Person Contact Center™

Omnichannel Smart Help

Create personalized conversations for your customers and agents with intelligent virtual assistants. These solutions are backed by V-Portal™, a powerful knowledge management, workflow management and business intelligence reporting platform, which has been identified as a competitive differentiator in the industry. The V-Person Smart Help platform engages users in natural language across channels (web, mobile, social, SMS, contact center, IVR, kiosk), provides an instant, single answer for consistent, accurate support and integrates with other support options, such as live chat, for a seamless experience. Services to deliver and manage V-Person are available from Creative Virtual or one of its partners upon request.

Learn more about Creative Virtual’s app!