AppFoundry Apps of the Month: Prime Contact RealTime Stats and News on Hold by Rivet Radio
RealTime Statistics on any Device
Any device, any time, anywhere
With Prime Contact RealTime Stats (RTS) it is possible to create any dashboard or mobile app needed by your organization. Display only the information needed and see the data appear in real time without any delays!
News on Hold
Reduce call abandonment
Rivet’s entertaining stories keep your customers on the line up to 23% longer than music. 77% of callers say that valuing their time is the most important thing a company can do to provide great customer service (Forrester Research, Inc., 2015). Demonstrate your appreciation by providing your callers with News On Hold to engage and inform them during their dwell time.