AppFoundry Apps of the Month: Rivet Radio and Location Smart
Rivet Radio: News On Hold
Retain More Callers with Engaging News and Stories
Rivet’s entertaining stories keep your customers on the line up to 23% longer than music. According to the North American Telecommunications Association, callers hearing information on hold stay on the line up to three minutes longer than callers who hear silence or music. A happier customer is a customer more likely to return. Keep your customers entertained, informed and delighted with Rivet.
Location Smart: LocationSmart Caller Location APIs
Cloud-based Location and Messaging Services for Contact Centers
LocationSmart is a cloud-based location and messaging service that brings device location awareness to enterprise and consumer applications. Our platform equips call centers with automated caller location to help enhance operational efficiencies, reduce expenses and enable best-in-class customer experiences.