AppFoundry Apps of the Month: Swift Routing by Aria and NuSkills by Nu Echo
Aria: Swift Routing
Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. Developing solutions to effectively manage interactions in real-time that include customer experience best practices is challenging. This solution includes basic-to-complex features that are enabled as needed through configuration. It is been developed from requirements gathered from our 15 years’ experience and hundreds of routing projects.
Nu Echo: NuSkills
NuSkills for Genesys is the skills management solution that enables contact center managers using the Genesys platform to quickly assign skills to agents now and in the future, ensuring that the right agents handle the right calls at the right time.