Blog Post: 3 Megatrends to Watch for in Next-Gen Customer Experience
The concept of the customer journey has fundamentally changed and with it, the rules of engagement. A new form of customer engagement has emerged and fundamental shifts are under way in how businesses are engaging with connected customers and prospects. It’s more than just an interesting shift. Keeping on top of megatrends can help you prioritize projects and budgets to support the demands of next-gen customer experience.