Climb Every Digital Customer Service Mountain
In Rodgers and Hammerstein’s classic musical, The Sound of Music, the tune “Climb Ev’ry Mountain” is sung as Maria seeks more direction and purpose in her life. Of course, she finds her calling with the Von Trapp family, and beautiful music is made!
Just like Maria, many businesses are now at a crossroads with the challenge of keeping up with the fast-paced shift towards digital engagement, which is dramatically changing both customer expectations and how service must be delivered. This blog post by Lisa Abbott covers the importance of the trend towards digital customer service.