AO.com has reduced contacts while simultaneously improving NPS and satisfaction ratings.

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October 24, 2017

Customer Spotlight: AO.com Creates Exceptional Experiences at Moments that Matter

AO.com knows success comes down to brilliant customer experiences at moments that matter. Consistently living up to this promise meant transforming its contact center with smarter systems, processes and contact options.

Now, with the PureConnect all-in-one multichannel solution, many customers are served without going through to an advisor. They have the option to use email, Facebook and Twitter. Live chat is also available on every website page.

With cloud-based elasticity AO.com can quickly scale up during busy retail peak periods. In addition, it has reduced contacts while simultaneously improving NPS and satisfaction ratings.

Read the full AO.com success story!

 

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