With our people, and the right partners such as Genesys, Atento will indeed transform the market.

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April 17, 2017

Customer Spotlight: Atento Transforms the Market with a Customer-Centric Approach

How are other customers using Genesys? This month, we turn the spotlight to Atento, the largest provider of customer relationship management (CRM) and business process outsourcing (BPO) in Latin America and Spain, and among the top three providers globally. With their Genesys solution, Atento was able to control work distribution to agents and to back office analysts more productively and effectively.

Learn how Genesys has helped Atento achieve a differentiated customer experience characterized by flexibility and adaptability.

 

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Did you enjoy Atento’s video of CX success? Join the Genesys Customer Advocacy Program (GCAP), to be a featured CX thought leader in customer videos, Genesys speaking engagements, and more!