"The first tangible results really appeared with the virtualization of our centres."

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March 28, 2018

Customer Spotlight: Bouygues Telecom Leads the French Telco Market with Innovative Customer Experience

Bouygues Telecom is a leading telco provider with 17 million customers on landline and mobile. They know that customer experience is imperative for customer retention. A journey to provide omnichannel offerings has resulted in many improvements including a 10% uplift in their NPS. They were an early adopter of Genesys Conversation Manager which has enabled them much deeper insight into their customers needs, enabling Bougyues to offer bespoke packages for better customer experience.

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