Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience. 

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December 18, 2017

Customer Spotlight: Cleartrip Makes Travel Simple

Cleartrip, an online travel company that provides comprehensive travel experiences throughout India and the Persian Gulf region, uses the tagline “Making Travel Simple.” As a one-stop shop for their customers’ travel needs, Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience.

Cleartrip replaced their legacy, multi-system approach in favor of a unified voice infrastructure from Genesys, establishing the company as the preferred customer service center for the online travel space in India.

 

Read their full success story now!

With Genesys, Cleartrip achieved:

  • 80% handling of eligible cancellations through self-service
  • 70% customer recognition rate with self-service
  • 21% increase in Service CSAT within eight months of implementing Genesys
  • More than 98% of callers are transferred to the right agent the first time
  • <1% abandoned call rate
  • Sales CSAT increased from 81% to 89% within two months

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