Customer Spotlight: Sabre Delivers An Omnichannel CX While Improving Employee Efficiency
Headquartered in Southlake, Texas, Sabre is the leading technology company for the nearly $8 trillion travel and tourism industry. Specializing in mobile platforms, solutions, and data analytics, the company helps airlines, travel agencies, hotels, and corporations with travel programs grow their businesses and transform their traveler experience. Founded over 55 years ago as a joint initiative between American Airlines and IBM to create the world’s first computerized airline reservation system, Sabre has established a long-standing reputation for innovation and a dedication to helping their customers succeed.
Sabre employs approximately 10,000 people in 60 countries and operates three businesses: Sabre Airline Solutions, Sabre Hospitality Solutions, and Sabre Travel Network. Annually, the company processes over $120 billion of estimated travel spending. Sabre technology processes 1,500 million data requests daily.
To sustain their leadership position, Sabre has set a sky-high standard for delivering superior customer service and global support. This includes operating a 24/7 service organization with four global customer support centers using Genesys solutions.