Customer Spotlight: PayPal Scales Support to Meet Rapid Growth with Genesys
PayPal is a global financial and technology company operating in more than 200 markets worldwide and in 24 different languages. In 2015, PayPal did over $270 billion in payment volume with nearly 5 billion transactions – 28% of that was via mobile device.
PayPal’s motto is “we put people at the center of everything we do.” When issues arise, they know they need to be available to help in whatever channel the customer chooses. To make good on this promise, more than 8,500 PayPal agents, called “teammates,” use the Genesys Customer Experience Platform to service more than 170 million consumers and 13 million merchants around the globe. Genesys provides the flexibility and stability PayPal needs to drive innovation at scale, while creating a frictionless experience to quickly resolve problems.