Learn how Genesys has helped Smollan modernize their customer experience by moving to a customer engagement solution in the cloud.

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May 18, 2017

Customer Spotlight: Smollan Enhances Customer Engagement with a Future-Proof CX Platform

How are other customers using Genesys? This month, we turn the spotlight to Smollan, an international retail solutions company focused on perfecting retail and shopper experiences.

With Smollan’s leadership team managing the resourcing and back-office function on PureCloud by Genesys, their leaders find themselves better equipped to manage staff. With PureCloud by Genesys, Smollan’s clients have also seen overall improvements in SLA and general monitoring of their queues.

Learn how Genesys has helped Smollan modernize their customer experience by moving to a customer engagement solution in the cloud.

Did you enjoy Smollan’s video of CX success? Join the Genesys Customer Advocacy Program (GCAP), to be a featured CX thought leader in customer videos, Genesys speaking engagements, and more!