With the help of Genesys solutions, people and technology were brought together into one virtual contact center.

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September 16, 2016

Customer Spotlight: Vodafone Connects with Customers Through the Genesys CX Platform

Vodafone GmbH knew they needed to enhance their customer service. Previously communication channels were operated in silos which caused customer frustration, but with the help of Genesys solutions, people and technology were brought together into one virtual contact center. Now, customers get served 30 seconds faster, agents can see all of a customer’s previous contact history at a glance and it all contributes to a Net Promoter Score turnaround.

Vodafone

Read or watch the videos to learn more about Vodafone’s CX success!