Customers should discuss replacement options with their account manager and Genesys Professional Services.

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January 24, 2018

End of Life for Genesys Agent Scripting

Genesys announced the End of Life for Genesys Agent Scripting on December 22, 2017.

This includes Genesys Agent Scripting + Lab and Express Agent Scripting, specifically versions Genesys Agent Scripting 7.2, 8.1 and Express 3.2, 4.1, 4.2, 4.5, 4.6.

Genesys Agent Scripting, while deployed by many customers, has not been updated in several years, and better, more effective, alternative products are available.

The last order date will be June 22, 2018, and the end of maintenance will be June 22, 2019. Support will end on December 31, 2019.

If you are looking for a new product to purchase, please contact Genesys Professional Services for alternative solutions, or reach out to approved Genesys Partners through Genesys AppFoundry.

Customers will continue to receive support and maintenance for the remaining life of the products. Customers should discuss replacement options with their account manager and Genesys Professional Services.

Read the full EOL announcement for Agent Scripting.

Please note that Customer Care login access is needed to access the announcement.