Featured Webinars: Blending Campaigns and JIT Dialing & CIC for Salesforce Advanced Configuration
Please note that the following webinars are designed for our legacy Interactive Intelligence Customers.
Blending Campaigns and JIT Dialing
This webinar explores how to maintain dialing performance in a blended environment, best practices when agents login to both Interaction Scripter and interaction desktop and provides a technical explanation on how priority dialing works.
Recording and Slide deck are posted under the Dialer Tab – Access it here!
CIC for Salesforce Advanced Configuration
Wednesday, March 22, 2017, at 2 PM EDT
This webinar will explore additional configuration options available within the CIC for Salesforce integration. Topics will include Single Sign On support, call attribute mapping, an update on Lightning Support, and more.
Recording and Slide deck will be posted after the webinar under the Handler Tab – Access it here!