An organization’s ability to learn, and translate that learning into action rapidly is the ultimate competitive advantage. — Jack Welch, former General Electric CEO

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November 8, 2016

Five Reasons to Invest in Training Your Staff

Envision the future that is just a couple of months away.  Can you see your operations team sharing high fives for a project well done because they were all well-trained to accomplish their roles efficiently and effectively?

Here are five reasons* to plan your 2017 training needs now:

  • Support succession planning – Make sure your staff has the depth to handle both employee promotions and attrition.
  • Enhance your operational efficiency – Trained staff increase the chances you can meet or exceed your KPIs. A highly efficient contact center requires skilled people as well as good processes and great software.
  • Reduce attrition rates – Good training opportunities help with retention as your staff sees you investing in their skills. Training ultimately provides a longer term payoff for your company.
  • Increase employee value – You can “do more with less” when your staff is trained to be multi-skilled. A multi-skill set builds a depth of institutional knowledge and individual expertise so that you get the most from your Genesys investment.
  • Exceed industry standards – Build a competitive edge through best-in-class customer experience and engagement by developing a first-rate technical staff.

Find the right courses for you at Genesys University.

* Derived from blog by Ashley Casey, eLearning Industry