Check out the Care Portal for more information on the End of Life announcement.

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December 18, 2017

Genesys Announces End of Life for All Versions of Genesys Express

As of November 19, 2017, Genesys has announced End of Life for all versions of Genesys Express.

  • End of Life Announcement Date: November 19, 2017
  • Last Order Date: May 19, 2018
  • End of Maintenance: May 19, 2019
  • End of Support: May 19, 2019

After the integration phase with Interactive Intelligence, we concluded that the Genesys Express will not bring enough benefits to our small and medium sized customers in the long-term. Therefore, the decision has been made to stop investments on Genesys Express, and to focus the strategy on Genesys new solution with PureCloud or PureEngage.

For more information, please read Care Portal – Genesys Express.