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December 5, 2016

Genesys Named a Leader in TWO Forrester Waves™

In both Forrester Wave™ reports for midsize and large contact centers, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities and reporting and analytics criteria.

The inaugural Forrester Wave™ reports evaluate midsize and large contact center interaction management (CCIM) software vendors. See how the vendors stack up across 40 criteria.

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