Genesys University Courses Cover Everything You Need to Know About Digital Channels
If new digital channels are in your future, Genesys University offers four courses called eServices 8 Foundation, Deployment, Development and Composer 8 Routing Apps for eServices 8 which cover digital channels such as email, chat, social media, SMS, and web callback. You can see which courses and schedule meet your needs on the Genesys University website.
Both the live and virtual classroom deliveries come with ebooks that you can use for a year after your training, and these courses can lead to an eServices 8 Consultant certification.
Learn about the full scope of Genesys University here.