How Have Other Customers Found Success in the Cloud?
The Genesys Premier Edition – Virtual Contact Center, is a pure cloud offering that delivers everything that small to mid-size contact centers need to provide exceptional customer experiences. The edition is designed to be flexible, quick to deploy and easy to use. How have other customers found success with it?
OnProcess Technology Leverages Genesys Cloud Solutions to Deliver CX Innovation
OnProcess chose a proactive customer communications solution from Genesys to develop a fully compliant program that sends SMS text messages to remind customers of their appointment scheduled for the following day. Successful installations were increased and rescheduled appointments, truck rolls, and day-of-job failures were reduced.
OnProcess Technology provides service supply chain optimization, back office operations support, and customer experience management services to some of the world’s leading technology companies.
Plated Delivers the Recipe for Great Customer Experience
Plated is a food delivery service that makes it easy for customers to create healthy, chef-designed recipes at home. When Plated was featured on Shark Tank on ABC TV in 2014 heightened media attention brought an influx of new customers, but the company was challenged to scale contact center operations.
By integrating Genesys with their existing Zendesk deployment, Plated gained insight into call volume and staffing needs while creating efficiencies that led to both happy agents and customers.