How the Genesys IVR Framework and the Genesys Voice Platform Work Together
Delivering great customer experiences includes streamlining your business processes to reduce customer effort throughout a call. Poorly designed and outdated Interactive Voice Response (IVR) increases customer effort, destroys customer satisfaction and results in higher cost to serve. The Genesys IVR Framework provides a complete environment to design, configure, test, deploy and manage IVR applications on Genesys Voice Portal. This is done through an intuitive, web-based interface designed specifically for non-technical users called the Genesys IVR Control Center. You get out of-the-box capability that delivers a cost-effective customer service approach along with a rapid return on investment.
Download this executive brief to learn how the Genesys IVR Framework (formerly the SpeechStorm Framework) integrates with Genesys Voice Platform (GVP).