Webinar: Integrating Disparate Enterprise Systems for Omnichannel Customer Service
As a Genesys customer, you know that CX is the new, evolving competitive battlefield.This reality has different business units regularly proposing customer engagement projects based on point solutions.
If you are in IT or Contact Center Operations and are tasked with delivering these projects, managing complexity, rationalizing infrastructure, streamlining suppliers and ensuring a strategy that can withstand the test of time can be challenging.
This webinar on “Integrating Disparate Enterprise Systems for Omnichannel Customer Service” will provide an IT perspective on:
- The various systems including ERP, CRM, Contact Center and more, that play a role in the omnichannel customer service ecosystem
- How to integrate existing systems with a future-proof contact center and deliver a seamless omnichannel customer experience
- Key considerations for choosing the foundation for a system of engagement