Introducing Genesys Care Workbench
Genesys is pleased to announce Genesys Care Workbench to help you better troubleshoot your on-premises Genesys environment.
Workbench empowers you with dashboards and data including at-a-glance displays such as System Health metrics and Heat Maps, and an Event Correlation display with the flexibility to view either real-time or historical events. A simple point-and-click interface allows you to drill down on events in the correlation display to see details about log events, configuration changes and alarms. In addition, you can conduct a targeted search on any text in a log file to look for troubleshooting tips in our Knowledge Base.
And if you have subscribed to Remote Alarm Monitoring, you will enjoy a seamless integration with Genesys Care Workbench and the additional benefit of viewing your alarms in the Workbench Alarm Console.
For more information about Genesys Care Workbench, please read the Workbench Overview found in My Support or contact your Genesys Care Sales rep.