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November 8, 2016

Genesys Care Log File Masking Utility To Be Live on November 15

Genesys Care is introducing a new Log File Masking Utility that can scrub log files to remove sensitive data before sending the logs to Customer Care for support case investigation. This standalone utility helps you scrub files quickly if you haven’t had the time yet to deploy the Log File Management Tool.

The Log File Masking Utility provides:

  • Robust scrubbing when multiple regular expressions are defined
  • The ability to scrub multiple entries from a single line in a log file with one regular expression

You may also be interested in this article about more ways to keep your customers’ data private: Data Safeguarding Suggestions for On-premises Software.  Login to My Support to access the article.