Lucy’s Message – November 2016
It’s a fall ritual: We’re deep into 2017 planning mode here at Genesys and I’m sure you are, too. It takes countless hours to figure out action plans for reaching 2017 goals—what to focus on, how to execute, and who to partner with to maximize effectiveness. That’s what the Genesys Customer Success teams are all about. We’re here to help you get to market faster, with higher productivity and lower risk.
In this issue of CX Insider, you’ll find many ways that Genesys can help you prepare for 2017. Here are a few points to consider:
- Develop critical skills and expertise – Do you have the in-house skills you need to execute on goals for 2017 and beyond? Plan ahead with Genesys University, and see why investing in your employees is good business. You can also earn Genesys value points.
- Consider upgrading your care plan – We’ve added more capabilities and tools to our Genesys Customer Care packages, including a new utility to help keep your customers’ data private.
- Implement solutions smoothly and effectively – Find out how Genesys Professional Services expertise and project management methodology can get you up and running quickly, or supplement your in-house staff with our deep technical resources.
If you missed G-Force 2016, we announced the Genesys Care Workbench, which works with remote alarm monitoring, log file retrieval, and Knowledge Base to keep uptime high. There’s a lot more good news on the horizon, including a tool to speed up implementations. Stay in touch on My Support portal.
We measure our success by your success. All of us at Genesys appreciate that out of many vendor options, you put your confidence in us. Here’s to a great new year ahead!