Manage Your Cases Anytime and Anywhere with the Genesys Care Mobile App!
If you have a Genesys My Support login and would like the flexibility to view and manage your cases on-the-go, then download the Genesys Care Mobile App (available for iOS and Android).
The Genesys Care Mobile App has been developed by Genesys Customer Care to provide you with a flexible and fast way for communicating with us. Using your hand-held device, you will be able to:
- Review your Open Cases, including all public Case Updates
- Post Case Updates
- Tap to Call directly to the Owner of your Case or queue a call until they are next available (available now in EMEA and APAC; coming soon to US and LATAM customers)
- Request Case Closure
For more information, login to My Support and select Mobile App from the right-side menu.