PureConnect Release 3 is Now Available!
We’re pleased to announce the availability of another feature packed release of PureConnect (powered by CIC/CaaS). PureConnect R3 capabilities include expansive updates to the Interaction web and desktop interface such as support for inbound SMS/Text, a new email editor, new fax, voicemail, and speed-dial viewers, expanded data dictionary, and integration with Salesforce Lightning. These new capabilities, along with a well defined roadmap, demonstrate that PureConnect is a vital and significant component of the Genesys Customer Experience Platform.
We also have additional pieces you can read below: