Quiz: Is Your IVR Driving Your Customers Away?
When your customers call, is your IVR helping or hurting your business? How do interactions with your customers end—in frustration or satisfaction?
It’s no surprise that happy customers are more loyal and easier to retain. In order to deliver an excellent customer experience, your IVR needs to recognize the reason for a customer’s call, access relevant profile and business information and apply rules to further customize that experience.