Just when you thought you had it all covered, the landscape for engaging with your customers is changing again!

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November 17, 2017

[Live Virtual Summit] Register for Genesys Predicts: 2018

Just when you thought you had it covered, the landscape for engaging with customers changed again! Bots, messaging apps, augmented reality and machine learning are at the doorstep of the contact center—all at a time when consumers expectations are skyrocketing.

Register now for Genesys Predicts: 2018, a live-streaming video event where panelists will share new customer experience research, anecdotes and predictions of what they’re seeing in the market and hearing from customers, including guest panelist Loris Dumanian, Director of Call Center Design & Delivery at Sun Life Financial.


Wednesday, December 6, 2017

1pm EDT Main Stage

2pm & 3pm EDT Break-out Sessions


What You’ll Hear
It all kicks off with a live main stage panel discussion on accelerating trends and 2018 trajectories. The rest of the virtual experience is yours to choose! Pick from four breakout sessions that cover everything from machine learning & analytics, AI bots & messaging, to the future of service, customer engagement and employee empowerment.

What You’ll Take Home

Stroll the virtual lobby and pick up industry reports and literature from leading analysts such as Forrester and Frost & Sullivan, as well as informative eBooks and more! During intermission, take a break to chat with other attendees in the virtual lounge. Best of all, you can earn points throughout the event to get cool swagonly available to those who attend live.

Register Now!

Can’t make the live event on December 6? Register anyway and we’ll send you the replay plus the Forrester report “5 in 5: Technologies that will Disrupt Customer Service by 2021” to keep you informed and empowered to take on 2018 and whatever comes next!