Is Your Staff Trained for Your “Next Gen?”
How do you define “next gen”? Is it a full omnichannel operation or perhaps a higher level of Net Promoter Score (NPS)?
Your next gen vision may be as close as 2017. Perhaps you’re looking to add new digital channels, revamp your organization, or face a merger or major acquisition. Is your staff trained and ready to deliver that next gen in 2017?
Technology is only as good as the people who know how to use it well. Train your staff well, and your next gen operations may be even closer than you think.
Use Genesys University this fourth quarter of 2016 for live classroom or on-line training to make sure your staff is trained to meet your company’s definition of “Next Gen” in 2017.