Let Genesys retrieve log files to resolve your support case!

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September 17, 2016

Take Advantage of Log File Retrieval Service

We’re always looking for ways to serve you better.  With Log File Retrieval, Genesys takes a more active role in gathering the right logs to solve your support cases.

Learn how you can activate the Log File Retrieval service when you deploy the Log File Management Tool 8.5 release. (login to My Support required)

Any customers using Log File Management Tool in on-premises production environments can benefit from the Log File Retrieval Service. Genesys will login to your secure server, locate and package the log files needed to resolve your support case, and upload the files to the case for you. 

Your staff is freed from these time-consuming activities, and we have the opportunity to solve your cases quicker.