Take the Omnichannel Challenge!
Although most companies today support many channels such as voice, email, and chat, they cannot share context across these channels. Without being able to synchronize multiple channels simultaneously within a single interaction or direct journeys or interactions in step-by-step sequences, companies are unable to manage the lifecycle of the customer journey to provide a personalized and context-appropriate customer experience.
Omnichannel customer engagement combines orchestration and journey management to provide multi-channel contact center best practices for great customer experience with compelling business outcomes. Is your company omnichannel ready?
Take this short quiz to see! No matter where you rank, we can help your team move down the path to next generation omnichannel customer experiences now.