Expand Your Operational Expertise with Tech Tutorials!

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August 17, 2016

Tech Tutorials Coming Up Are All About Telephony, Reporting, and Analytics

Learn how to install, configure and use Workspace Desktop Edition 8.5 in the August 25 Tech Tutorial.  Register here.

Managing telephony is important whether you are operating with voice-only or with an array of digital channels in your Genesys environment. You can add to your telephony expertise in the October Tech Tutorial, so register now in My Support.

You don’t have to be in a regulated industry for reporting and analytics to be critical ongoing activities of your operations. With the upcoming Tech Tutorial in November, you can hone your reporting and analytic skills so that you can focus on your reports’ content, not their production.

Take a minute after logging into My Support or Genesys Cloud sites to vote in the survey for the specific reporting and analytics-related products and topics you prefer.  The survey will be open until September 30th.

If work and vacations have kept you too busy to attend recent live Tech Tutorials on Genesys Care Workbench, SpeechStorm, and Pulse 8.5, you can always search “tech tutorial” in the Genesys Knowledge Base for the replays.