Technology Roadmap for Omnichannel Customer Engagement
Have you been in this situation? The once easy-to-manage call center has become an unwieldy patchwork of siloed digital and voice channels comprising of multi-vendor solutions, resulting in technical complexities and fragmented customer experiences.
Created for CIOs and IT professionals, this executive brief provides guidance on:
- Adopting a system of engagement approach for omnichannel customer service
- Building a foundation for your self-service and assisted-service channels with a customer experience platform
- Delivering personalized customer experiences today’s tech-savvy customers expect