When you give your agents a holistic view of interactions across all channels, as well as the context of prior interactions, you give them the power to elevate your CX.

Share
Tweet about this on TwitterShare on LinkedInShare on FacebookGoogle+
April 17, 2017

Tom’s Message – April 2017

At Genesys, we spend our days devising ways to make people’s lives easier and less frustrating—and in the process, make our customers more profitable. I know you share this passion. It’s evident in the ways you strive to forge deep, lasting relationships with your own customers.

Many of you, though, still face challenges posed by disparate systems and the complexity it creates for employees. Even if your company offers multiple channels, every customer journey is still just a series of isolated events. This is a problem our customers face all too often.

Fortunately, we have the expertise to address it. Watch our “Integrating Disparate Enterprise Systems for Omnichannel Customer Service” webinar to learn how to unify existing systems such as ERP, CRM, etc. with your contact center into a single system of customer engagement.

The other half of the equation is, of course, your agents. This insightful white paper shows the very real impact that an omnichannel desktop has on your bottom line. When you give your agents a holistic view of interactions across all channels, as well as the context of prior interactions, you give them the power to elevate your customer experience (CX). Few businesses know this better than Atento, a CRM and outsourcing firm that leveraged our solutions to reimagine their CX and achieve remarkable success.

I’m proud to be part of the achievements of customers like Atento, and I’m even prouder to work for the company that makes these wins possible. Thanks for making Genesys part of your CX success story.

Sincerely,

Tom Eggemeier