You and your happy customers demonstrate the value of our vision every day.

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June 16, 2016

Tom’s Message – June 2016

For the eighth consecutive year, Gartner named Genesys a Leader and most visionary vendor in the Magic Quadrant for Contact Center Infrastructure, Worldwide. Thank you—we couldn’t have done it without you. You trusted in our vision and chose our Customer Experience Platform to power your customers’ exceptional omnichannel experiences. You and your happy customers demonstrate the value of our vision every day.

Our vision is powering today’s omnichannel customer experience, but it doesn’t stop there. Whatever innovative new channels customers learn to love, we’ll continue to partner with you to meet the challenge, offering the same personalized and contextual transitions that lead to great customer experience.

Let’s keep this partnership growing. Check out the Omnichannel Challenge, and tell us about your path toward omnichannel customer experience. And, learn more about one of the most important systems you can use to empower your contact center in our eBook How an Omnichannel Agent Desktop Helps Your Employees Personalize Customer Service.

I’m hoping to see you in October at G-Force 2016 (October 4-6, Miami). Registration’s open. Join us to hear from Genesys experts, as well as from others who’re using the Genesys Customer Experience Platform to power great omnichannel experience. I hope you’ll be there!


Tom Eggemeier

President at Genesys