Genesys has been named leader for the ninth consecutive year!

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May 18, 2017

Tom’s Message – May 2017

I’m happy to share some great important news from one of the industry’s top analyst groups. Gartner has just issued the updated 2017 Magic Quadrant for Contact Center Infrastructure (CCI MQ).

This influential report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers and leaders.

Genesys has been named leader for the ninth consecutive year. But it gets better. This year, Gartner placed Genesys in the furthest top right corner. This placement makes us the undisputed leader in terms of “completeness of vision” and “ability to execute.”

The report called out our three product portfolios:

  • PureEngage for businesses with complex customization requirements
  • PureConnect for those with moderately complex needs who value a tightly integrated all-in-one platform
  • PureCloud for businesses that want easy-to-deploy functionality and require only basic customization

I’ve often heard it asked: Why is the Gartner Magic Quadrant so important? It’s validation for both of us. Your due diligence in evaluating Genesys solutions reflects an evaluation by a top industry analyst. For Genesys, it’s a testament to our strategy—where we invest resources—and the recent acquisition of Interactive Intelligence.

We’re proud of this honor and the relationships we’ve formed with our customers. This lifecycle of success is what drives us—and it’s at the heart of our CCI MQ placement by Gartner.

Keeping our relationship strong is paramount, and in-person events offer a great way to do this.

CX17, formerly known as G-Force and Interactions, is just around the corner, with several days of deep-dive learning and sharing, visionary keynotes, breakouts, networking events, parties, and 1:1 opportunities with product experts, peers and thought leaders in the customer experience industry.

Please take a look at the agenda and join us at one of our two CX17 events:

I hope to see you there!


Tom Eggemeier

President at Genesys