Great customer experiences and cost reduction is not a double standard.

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March 20, 2016

Tom’s Message for March 2016

If the start of 2016 is any indication, economic pressures will soon be felt by organizations across the globe. Fortunately, delivering CX innovation comes with some great cost savings, which have recently been validated by the Forrester study, “The Total Economic ImpactTM  of Genesys Omnichannel Engagement Center Solution.” The report examines the return on investment of deploying the Genesys Customer Experience Platform, and the results are amazing!

The good news doesn’t stop there. Since the recent acquisition of SpeechStorm, Genesys customers are already improving their self-service performance with compelling, new applications that deliver an amazing CX for just 10% of the cost of an agent-assisted call. For those concerned about fraud and security risks, check out the Pindrop App in the AppFoundry.

Providing great customer experiences and saving money are not mutually exclusive. We look forward to helping you create world-class CX while cutting costs in 2016—and beyond.

Thank you for being a valued Genesys customer, and I hope you like the new online, digitized format of the CX Insider!

Tom Eggemeier

President at Genesys