There is much greater focus today on providing customers with the right service experience at the right time.

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September 16, 2016

Blog Post: Top Customer Service Trends – Driving Effectiveness

More than ever, customers want low-effort, seamless interactions that don’t waste their time. In this blog post, Scott Kolman, Vice President of Product & Solutions Marketing at Genesys, explores another important customer service trend: effectiveness. While service organizations have always strived to provide effective service, there is much greater focus today on providing customers with the right service experience at the right time.

Read the blog post now!